01
Information collected
We collect information you choose to provide when you request a viewing, submit an enquiry, subscribe to editorial updates, or otherwise contact us. This may include your name, email address, telephone number, property interests, preferred locations, budget guidance, travel availability, and the contents of your message. We may also receive limited technical information such as device type, browser, approximate location, pages viewed, and referral source.
02
Use of information
We use personal information to answer enquiries, arrange viewings, prepare property shortlists, manage prospective client relationships, provide requested editorial communications, improve our services, prevent misuse, and maintain internal records. We do not use personal information for unrelated purposes without providing appropriate notice or obtaining consent where required.
03
Cookies and analytics
Our website may use essential cookies to support security, forms, preferences, and core functionality. With your permission, analytics technologies may help us understand aggregated traffic, page performance, and how visitors move through the site. You can manage non-essential cookies through the consent controls or your browser settings; disabling them may affect optional features but should not prevent access to essential content.
04
Legal bases
Where applicable data-protection law requires a legal basis, we rely on your consent, performance of a contract or steps taken at your request before entering one, compliance with legal obligations, and our legitimate interests in operating a secure, responsive property advisory service. When relying on legitimate interests, we assess the necessity of the processing and balance it against your rights and expectations.
05
Data sharing
We may share information with trusted service providers that support hosting, communications, analytics, security, document management, and professional advice. When needed to progress an enquiry, information may also be shared with property owners, their appointed representatives, local advisers, or transaction professionals, but only to the extent reasonably necessary. We do not sell personal information and require service providers to protect it and process it only on documented instructions.
06
Data retention
We retain personal information only for as long as necessary for the purpose for which it was collected, including to maintain an active enquiry, satisfy legal or regulatory duties, resolve disputes, and enforce agreements. Retention periods vary according to the nature of the relationship and information involved. When information is no longer required, we delete it, anonymize it, or place it beyond ordinary use in accordance with our retention procedures.
07
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information; request portability; withdraw consent; and lodge a complaint with a supervisory authority. These rights may be subject to lawful exceptions. To exercise a right, contact us using the details below. We may ask for information needed to verify your identity and protect your account or enquiry.
08
Data security
We use proportionate administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, loss, or destruction. These safeguards may include access controls, encrypted transmission, supplier review, staff confidentiality obligations, and incident-response procedures. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
09
International transfers
CERIV works across international property markets, and some service providers or transaction participants may process information outside your country. Where a transfer requires additional protection, we use recognized safeguards such as adequacy decisions, standard contractual clauses, or another lawful transfer mechanism, together with supplementary measures when appropriate. You may contact us for more information about safeguards relevant to your information.
10
Policy updates
We may update this policy to reflect changes in our services, technology, legal requirements, or working practices. The revised version will be posted on this page with a new effective date. If a change materially affects how we use information already collected, we will provide additional notice or request consent when required by law. We encourage you to review this page periodically.
11
Contact information
Questions, requests, or concerns about this policy can be sent to CERIV Private Atlas, 24 Atlas Passage, London W1K 7AB, United Kingdom. Please include enough detail for us to understand and respond to your request. For privacy matters, write to privacy@ceriv.house. If you are not satisfied with our response, you may also contact the data-protection authority in your place of residence.